Terms and conditions of the sale Lost items: UK CUSTOMERS - Royal mail aim to deliver 1st class items between 1-2 working days from the date of posting. An item being posted within the UK are only considered lost if it is not delivered by 15 working days (around 3 weeks) after the 'due date' of delivery.
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Royal Mails 'lost items' policy states they do not consider an item as lost before this time scale has elapsed. 
We are unable to refund or exchange items before these time scales have elapsed! OVERSEAS CUSTOMERS - Royal Mail aim to deliver Airmail items within 3-4 working days after posting to Europe and within 5-7 working days after posting to the rest of the world. An airmail item being sent to Europe is only considered lost if it is not delivered by 20 working days after the due date of delivery. (around 3 weeks) For an item going to the rest of the world it is 25 working days after the due date of delivery.
(1 month) We are unable to refund or exchange items before these time scales have elapsed! Advice: It is advisable to check with neighbours is case the item has been accepted by them. In alot of cases the postman fails to leave you a 'sorry you were out' card and the item is just stored in the holding office unknown to the recipient.
So it is worth checking at your local sorting office to see if they are holding the item for you. If your item is returned to us due to non receipt then we will charge an additional postage fee to resend it.