Our developers have integrated VICIdial with many other applications, including customer in-house systems. Installation support – Installation support is available in as little or as much help as you desire. Our experienced technicians can help you from the initial operating system install all the way through to your handling your first call.
VICIDIAL is a set of programs based on php and perl agi coding and is is used with the Asterisk. It gives good solutions for callcaneters based in India or over the world. VICIDAL has mainly 2 interfaces 1) Agent Interface 2) ADMIN Interface Agent interface is quite intutive and is very well designed for an agen.
The agen gets all the required things at the same locations. Amd athlon drivers. The interface has an option to submit the call status after the call finishes. There are various default call status available in VICIDIAL such as sale, dnc, customer contact, not interested, unworkable.
ADMIN Interface is very rich in its feature set. ADMIN has got a lot more power to control his call center. VICIDAL provides administration skills like * Users * Campaigns * Lists * Scripts * Filters * In-Groups * User Groups * Remote Agents * Admin * Reports I like the reports section a lot. You can extract all kinds of information from the VICIDIAL reports section.
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VICIDIAL gives you feature to export the report in portable CSV format. There are few security measures you need to take before making VICIDIAL server public. If you are on LAN environment then its ok to keep the default security. Linux Kernel 2.4.xx or 2.6.13 or higher Asterisk 1.4 runs very stable but still some people recommend Asterisk 1.2. Asterisk 1.6 or Asterisk 1.8 are not yet supported. MySQL 5 is recommended, but will work with versions of MySQL starting at 4.0.X PHP 5.X and Apache 2.0.x if you want to lower the load of apache/php by up to 80% use e-accelerator SoX GNU Screen 3.9.15 Perl 5.x Get away with the hassel of Installing by packages go 'Goautodial' ------------------------------------------------------------------------------------------------------------- Goautodial (formerly VicidialNOW) is open source dialer system. It automatically installs Vicidial, Mysql, PHP, Asterisk, VtigerCRM and other components to have a fully functional open source predictive dialer system.
It has support for Sangoma and Digium telephony hardware and is scalable to hundreds of seats. Default user-names and passwords for VICIDIALNOW are Terminal/SSH: root / vicidialnow MySQL (mysql -u root -p): root / vicidialnow Link: 192.168.1.2/phpmyadmin VICIDIAL Admin: admin / vicidialnow Link: 192.168.1.2 vTiger: admin / vicidialnow Link: 192.168.1.2/vtigercrm/ Phone Login (SIP): 100 to 150 / test 192.168.1.2 Phone Login (IAX): 300 to 350 / test 192.168.1.2 SIP Phone Credentials: cc100 to cc150 / test IAX Phone Credentials: cc300 to cc350 / test Once the installation is completed then we can move on to configure vicidial for predictive dialer. Configuring VICIDIAL as Predictive Dialer * Create a new CARRIER/TRUNK. Lists -> Load new Leads -> Submit List ID Override: 'Your list id which you are maintaing' File layout to use: 'Custom layout'; I always prefer to use custom layout as it gives you a lot of flexibility Lead Duplicate Check: CHECK FOR DUPLICATES BY PHONE IN LIST ID * Now configure your favorite softphone with above agent details. Ask the agent to log in to portal via web interface and wait for a call from system. Predictive dialer puts each agent in its own conference room, and calls the lead. If lead picks up the call it gets directly connected to any available agent and once call finishes the agent reports the HANGUP CAUSE.