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Airbus has a team of more than 150 skilled and qualified helicopter technical representatives who can be dispatched to customer locations – providing on-the-job training through to troubleshooting. During the first months of a new rotorcraft’s operation, Airbus’ technical representatives assist customer teams to perform: • Troubleshooting and fine -tuning of mechanics, avionics, structures, equipment and hydraulics • Optional equipment installation • On-the-job training • Consulting • Maintenance • Advanced logistics services In addition, these technical experts work with Airbus’ design office and are responsible for analysing in-service incidents and responding to complex technical questions. Airbus provides customers with complete and accurate technical information to ensure the safe and cost-effective operation of their rotorcraft. The primary publications provided are a flight manual, airworthiness manuals, maintenance manuals, and procurement and identification manuals (parts and tools catalogue). These publications cover standard and customised helicopter installations as well as optional equipment. Technical publications are provided in several formats: paper, PDF, and interactive electronic technical publications – which includes advanced functions such as hyperlinks, search engines and the possibility to customise documentation.
Customers require immediate access to operational and maintenance directives to keep their rotorcraft flying and to support flight safety. All the latest directives – such as alert service bulletins (ASBs), service bulletins (SBs) and safety information notices (SINs) – are published in real time on Airbus Helicopters’ T.I.P.I. Portal (Technical Information Publication on Internet). App is also available for download on iTunes and Google Play. Register for this service by clicking the link below and then clicking 'inscription.'
Airbus’ continuing airworthiness management (CAM) services provide highly-effective safety and airworthiness management for helicopters operating worldwide. Through this offering, Airbus monitors all configuration and airworthiness aspects of a customer’s rotorcraft – enabling the customer to direct their focus on operations.
Among the key benefits of these services are increased fleet availability, optimised maintenance operations and secured aircraft value. CAM services are developed under worldwide aeronautics safety standards, are applicable to any aircraft and accessible to all customers – be they civil or military operators or financial institutions. They support fleet enrollment either from “as built/delivered” or “as maintained” configurations.
This offering can be tailored to meet customer requirements, including the following: • Consulting and training module: this service covers diagnosis and support for organisation and processes, regulatory and on-the-job training programme solutions, helicopter airworthiness review and airworthiness certificate renewal and recommendations, and creation and support for an approved maintenance programme (AMP). • CAM implementation module: this service provides referential initialisation, aircraft data loading, gathering and cleaning. It can also include the implementation of a maintenance information system.